Complaints

We want you to have a good experience with Savvy Insurance. If something has gone wrong, please tell us so we can put it right.

Complaints about our website or service

Email us at info@savvyinsurance.co.za with:

• Your name and contact details
• What happened and when
• What outcome you're looking for

We'll acknowledge your complaint and work to resolve it as quickly as possible.

Complaints about an insurance product or insurer

Because Savvy Insurance is a comparison and information service — not the insurer — any complaint about a policy, claim or insurer should be taken up with that provider first. If you can't resolve it with them, you can approach the relevant ombudsman:

• National Financial Ombud Scheme (NFO) — for short-term insurance (car, home, contents) and other financial products.

We're happy to point you in the right direction — just get in touch.