Feedback Policy

Reader feedback makes our content better. This policy explains how to share it and what happens next.

How to give feedback

Use our contact page to tell us what was helpful, what was confusing, or what you'd like us to cover. If you believe something is factually wrong, our corrections policy explains how we handle that.

How we use it

• We use feedback to fix errors, clarify confusing sections, and fill gaps in our guides.
• We prioritise changes that help readers make better, safer insurance decisions.
• We do not publish your personal details from feedback without your permission.

How we respond

We read all feedback. We can't reply to every message individually, but we act on themes and recurring issues. For formal complaints, please use our complaints process.

Your privacy

Any personal information you share when giving feedback is handled in line with our Privacy Policy and POPIA.